Customer Support
Support for Mercedes-Benz factory build sheet reports.
If you have any questions, experience delays in report processing, or encounter issues loading your original factory options list, our dedicated support team is here to assist you.
Official Contact Emailsupport@findmyextras.com
Lost access to your pack?
If you bought a decode pack and no longer have the access link, recover it with the email used at purchase.
Recover pack access →No data for your VIN?
If there is no factory data for your VIN, you automatically receive a credit for another VIN. If you prefer, we give you a full refund on request, processed within 2 business days. With a pack, a decode that fails returns the credit to your pack automatically.
Response time
We usually reply within 24 hours.