Customer Support
24/7 technical delivery guarantee for Mercedes-Benz production build sheets.
If you have any questions, experience delays in report processing, or encounter issues loading your original factory options list, our dedicated support team is here to assist you.
Official Contact Emailsupport@findmyextras.com
Full Technical Guarantee
If connection issues with our upstream gateway prevent your build sheet from decrypting properly, we guarantee a full refund in minutes or a manual report delivery.
Rapid Response SLA
Most support queries are answered within 1 hour. Our official maximum SLA is 12 hours, including weekends.