Refunds & credits
No data for your VIN?
If there is no factory data for your VIN, you automatically receive a credit for another VIN. If you prefer, we give you a full refund on request, processed within 2 business days. With a pack, a decode that fails returns the credit to your pack automatically.
After a successful decode
The service is digital and is provided immediately. Once a VIN has been successfully decoded, we do not issue refunds, without prejudice to any rights the law grants you as a consumer. In a pack, the sale is final only for credits already used.
How to ask
Write to support@findmyextras.com with your order reference.